.crm-container{display:flex;height:calc(100vh - 120px);min-height:600px;background:var(--color-void);border-radius:16px;border:1px solid var(--color-hairline);overflow:hidden;position:relative}.crm-sidebar{width:420px;flex-shrink:0;background:var(--color-sidebar-void);border-right:1px solid var(--color-hairline);display:flex;flex-direction:column;z-index:10;min-height:0}.crm-sidebar-header{padding:20px 20px 12px;border-bottom:1px solid var(--color-hairline);background:var(--color-sidebar-void)}.crm-search-bar{display:flex;align-items:center;background:var(--color-panel);border-radius:8px;padding:0 12px;margin-bottom:12px;border:1px solid var(--color-hairline)}.crm-search-bar .search-icon{display:flex;align-items:center;justify-content:center;color:var(--color-ash-text)}#ticket-search-input{flex:1;background:transparent;border:none;padding:10px;color:var(--color-ember-text);font-size:13px}#ticket-search-input:focus{outline:none}.crm-filter-pills{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px}.crm-filter-pills::-webkit-scrollbar{display:none}.filter-pill{background:var(--color-panel-low);border:1px solid var(--color-hairline);border-radius:16px;padding:6px 12px;color:var(--color-ash-text);font-size:13px;font-weight:500;cursor:pointer;white-space:nowrap;transition:all .2s ease;display:flex;align-items:center}.filter-pill:hover{background:var(--color-panel);color:var(--color-ember-text)}.filter-pill.active{background:#10b9811a;color:#10b981;border-color:#10b9814d}.filter-pill .badge{background:var(--color-blazing-orange);color:#fff;border-radius:50%;padding:2px 6px;font-size:11px;margin-left:6px}.crm-sidebar-header h2{margin:0;font-size:14px;font-family:var(--font-mono);text-transform:uppercase;letter-spacing:.12em;color:var(--color-blazing-orange);display:flex;align-items:center}.crm-sidebar-header h2:before{content:"";display:inline-block;width:20px;height:1.5px;background:var(--color-blazing-orange);margin-right:8px}.crm-ticket-list{flex:1;overflow-y:auto;background:var(--color-sidebar-void);scrollbar-width:thin;scrollbar-color:#3a3a3a transparent;min-height:0}.crm-ticket-list::-webkit-scrollbar{width:4px}.crm-ticket-list::-webkit-scrollbar-track{background:transparent}.crm-ticket-list::-webkit-scrollbar-thumb{background:#3a3a3a;border-radius:4px}.ticket-item{padding:16px 20px;border-bottom:1px solid var(--color-hairline);cursor:pointer;transition:all .2s ease;background:var(--color-sidebar-void);display:flex;align-items:center;gap:12px}.ticket-item:hover{background:var(--color-panel-low)}.ticket-item.active{background:#ff751a0d;border-left:3px solid var(--color-blazing-orange);padding-left:17px}.ticket-item.unread .ticket-time{color:var(--color-blazing-orange);font-weight:700}.ticket-item.unread .ticket-time:after{content:"";display:inline-block;width:8px;height:8px;background:var(--color-blazing-orange);border-radius:50%;margin-left:6px;vertical-align:middle}.ticket-avatar{width:48px;height:48px;border-radius:50%;background:var(--color-panel);display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--color-ash-text);overflow:hidden;flex-shrink:0}.ticket-avatar img{width:100%;height:100%;object-fit:cover}.ticket-content{flex:1;min-width:0}.ticket-name{font-weight:600;color:var(--color-ember-text);margin-bottom:4px;display:flex;justify-content:space-between;align-items:center;font-size:15px;white-space:nowrap}.ticket-name span:first-child{overflow:hidden;text-overflow:ellipsis}.ticket-time{font-family:var(--font-mono);font-size:11px;color:var(--color-ash-text);font-weight:600;flex-shrink:0;margin-left:8px}.ticket-preview{font-size:13px;color:var(--color-ash-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.4}.crm-chat-area{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--color-void);min-height:0}.crm-chat-header{padding:16px 24px;background:var(--color-graphite);border-bottom:1px solid var(--color-hairline);display:flex;justify-content:space-between;align-items:center;z-index:5}.chat-header-info h2{margin:0 0 4px;font-size:18px;font-weight:800;color:var(--color-ember-text);letter-spacing:-.03em}.chat-header-info span{font-family:var(--font-mono);font-size:11px;color:var(--color-ash-text);font-weight:600}.crm-chat-messages{flex:1;padding:24px;overflow-y:auto;display:flex;flex-direction:column;gap:16px;scrollbar-width:thin;scrollbar-color:#3a3a3a transparent;min-height:0}.crm-chat-messages::-webkit-scrollbar{width:4px}.crm-chat-messages::-webkit-scrollbar-track{background:transparent}.crm-chat-messages::-webkit-scrollbar-thumb{background:#3a3a3a;border-radius:4px}.message-bubble{max-width:65%;padding:12px 18px;border-radius:14px;font-size:15px;line-height:1.5;position:relative;word-wrap:break-word;margin-bottom:8px}.message-bubble.inbound{background:var(--color-panel-low);color:var(--color-ember-text);align-self:flex-start;border-bottom-left-radius:4px;border:1px solid var(--color-hairline)}.message-bubble.outbound{background:var(--color-graphite-raised);color:var(--color-ember-text);align-self:flex-end;border-bottom-right-radius:4px;border:1px solid var(--color-hairline-strong)}.message-bubble img{max-width:320px;max-height:320px;object-fit:cover;border-radius:8px;display:block}.message-bubble audio{max-width:260px;height:40px}.message-time{float:right;margin-top:4px;margin-left:12px;display:flex;align-items:center;justify-content:flex-end;gap:4px;font-family:var(--font-mono);font-size:11px;color:var(--color-ash-text);font-weight:600;line-height:1}.message-bubble:after{content:"";display:table;clear:both}.message-bubble.media-only{padding:4px}.message-bubble.media-only img{margin-bottom:0}.message-bubble.media-only .message-time{position:absolute;bottom:8px;right:8px;background:#00000080;border-radius:10px;padding:2px 6px;color:#fff;margin:0;z-index:2}.message-bubble.media-only .message-time span{color:#fff}.message-status{font-size:12px}.status-read{color:var(--color-signal-blue)}.status-delivered,.status-sent{color:var(--color-ash-text)}@keyframes blink{0%,to{opacity:1}50%{opacity:.3}}.crm-chat-input{background:transparent;padding:10px 16px 14px;position:relative}.chat-input-area{display:flex;align-items:center;gap:8px;background:#141110;border-radius:28px;padding:6px 6px 6px 12px}.chat-input-area .btn-icon{color:#8696a0;width:36px;height:36px;display:flex;align-items:center;justify-content:center;border-radius:50%;background:none;border:none;cursor:pointer;flex-shrink:0;transition:color .2s}.chat-input-area .btn-icon:hover{color:#aecbcf}.chat-input-area .btn-icon[style*="color:#00a884"]{color:#00a884!important}.chat-input-area .btn-icon[style*="color:#00a884"]:hover{color:#06d6a0!important}#chat-input-wrapper{flex:1;display:flex;align-items:center}#chat-input{width:100%;background:transparent;border:none;color:#d1d7db;font-size:15px;line-height:20px;resize:none;max-height:100px;outline:none;padding:4px 0;font-family:inherit}#chat-input::placeholder{color:#8696a0}.wa-audio-player{display:flex;align-items:center;gap:12px;min-width:260px;padding:4px 0}.wa-audio-avatar{position:relative;width:44px;height:44px}.wa-audio-avatar img{width:100%;height:100%;border-radius:50%;object-fit:cover}.wa-audio-avatar .mic-icon{position:absolute;bottom:-2px;right:-4px;color:#39d98a;background:#005c4b;border-radius:50%;width:16px;height:16px;display:flex;align-items:center;justify-content:center}.wa-audio-controls{display:flex;flex-direction:column;flex:1}.wa-audio-top{display:flex;align-items:center;gap:8px}.wa-audio-play{color:#8696a0;cursor:pointer}.wa-audio-slider-container{flex:1;position:relative;height:30px;display:flex;align-items:center}.wa-audio-slider{-webkit-appearance:none;width:100%;background:transparent;position:relative;z-index:2}.wa-audio-slider::-webkit-slider-thumb{-webkit-appearance:none;height:12px;width:12px;border-radius:50%;background:#00a884;cursor:pointer;margin-top:-5px}.wa-audio-slider::-webkit-slider-runnable-track{width:100%;height:3px;cursor:pointer;background:#8696a0;border-radius:2px}.wa-audio-meta{display:flex;justify-content:space-between;font-size:11px;color:#8696a0;margin-top:-4px}#lightbox-overlay{display:none;position:fixed;top:0;left:0;width:100vw;height:100vh;background:#000000e6;z-index:10000;justify-content:center;align-items:center}#lightbox-overlay.active{display:flex}#lightbox-overlay img{max-width:90%;max-height:90%;border-radius:4px}.lightbox-close{position:absolute;top:20px;right:20px;color:#fff;font-size:30px;cursor:pointer}.message-actions{position:absolute;top:4px;right:4px;opacity:0;transition:opacity .15s ease;z-index:10}.message-bubble:hover .message-actions{opacity:1}.msg-dropdown-toggle{background:#0006;border:none;color:#fff;width:24px;height:24px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:14px;padding:0}.msg-dropdown-toggle:hover{background:#0009}.msg-dropdown-menu{position:absolute;top:28px;right:0;background:var(--color-panel);border:1px solid var(--color-hairline);border-radius:8px;box-shadow:0 4px 12px #0003;display:none;flex-direction:column;min-width:120px;overflow:hidden}.message-actions:focus-within .msg-dropdown-menu,.message-actions.open .msg-dropdown-menu{display:flex}.msg-dropdown-item{background:transparent;border:none;padding:8px 12px;text-align:left;color:var(--color-ember-text);cursor:pointer;font-size:13px;transition:background .15s ease;width:100%}.msg-dropdown-item:hover{background:var(--color-panel-low)}.msg-dropdown-item.btn-delete:hover{color:#eb4747}#msg-edit-modal{display:none;position:fixed;inset:0;background:#00000080;z-index:300;align-items:center;justify-content:center;opacity:0;transition:opacity .3s ease}#msg-edit-modal.open{display:flex;opacity:1}#msg-edit-modal .modal-inner{background:var(--color-graphite-raised);border:1px solid var(--color-hairline-strong);border-radius:12px;padding:24px;width:380px;display:flex;flex-direction:column;gap:12px;transform:translateY(10px);transition:transform .3s ease}#msg-edit-modal.open .modal-inner{transform:translateY(0)}#msg-edit-modal h3{margin:0;font-size:15px;font-weight:700;color:var(--color-ember-text)}#msg-edit-input{width:100%;padding:10px 14px;background:var(--color-void);border:1px solid var(--color-hairline);border-radius:8px;color:var(--color-ember-text);font-size:14px;resize:vertical;min-height:80px;box-sizing:border-box}#msg-edit-input:focus{outline:none;border-color:var(--color-blazing-orange)}.modal-actions-row{display:flex;gap:8px;justify-content:flex-end}#reply-bar{display:none;background:var(--color-panel);border-left:3px solid var(--color-blazing-orange);padding:8px 12px;margin-bottom:6px;border-radius:4px;font-size:13px;color:var(--color-ash-text);align-items:center;justify-content:space-between;gap:8px}#reply-bar.visible{display:flex}#reply-bar-text{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#reply-bar-close{background:none;border:none;color:var(--color-ash-text);cursor:pointer;font-size:16px;flex-shrink:0}.mobile-back-btn{display:none!important}@media (max-width: 768px){.page-title{display:none!important}.crm-container{flex-direction:column;height:calc(100dvh - 80px);min-height:400px;border-radius:8px;border-left:none;border-right:none}.crm-sidebar{width:100%;flex:1;border-right:none;min-height:0}.crm-chat-area{width:100%;flex:1;display:none;min-height:0}.crm-container.show-chat .crm-sidebar{display:none}.crm-container.show-chat .crm-chat-area{display:flex}.crm-container.show-chat .mobile-back-btn{display:flex!important}#chat-input-wrapper textarea{padding:10px;font-size:14px}.chat-input-area{padding:8px 12px;gap:6px}.btn-icon{width:36px;height:36px;padding:6px}.message-bubble{max-width:85%;font-size:14px}.crm-chat-header{padding:10px 16px}#crm-search-sidebar{position:absolute!important;inset:0!important;width:100%!important;height:100%!important;border-left:none!important;z-index:50!important}}